NOTE: For support regarding Web-App Formula and SaaS Academy you can reach the priority support within the membership area.
Read This First
We treat our customers like we treat our family members and real people (Larry, Jake or Ajax) will be responding within 12 hours with commitments to do anything to make sure you get proactive support as fast as possible.
I personally monitor each and every support ticket to make sure we follow our commitment to maintain the relationships that we’ve formed via this awesome platform in order to move forward with a common goal without any frictions.
If for some reason you do not get a response within 24 hours, check your spam folder, sometimes it ends up there. You will get an automatic confirmation from Zend Desk that we’ve received your request. Either way if we fail to get back to you within 24 hours, we will pay you $100 credit that you can use on Zielix® marketplace anytime you want.
…and NO we do not “outsource” our customer support.
Put the below email in your address book so that you can contact us anytime.
support [at] zielix.com
- We permanently blacklist emails who spam us.
- Our support rockstars Larry, Jake or Ed will respond as soon as he can respond, usually less than 12 hours (24 hours during weekends). In holiday seasons we respond within 48 hours.
- If you are sending a legit feedback or testimonial then feel free to send one, we love it! Share your experiences with us, we love it! It is what keeps us going and help us improve our services and products.
- If you are unhappy with our product or service or have any complaint, then do not hesitate to contact us with your problem, we will most definitely resolve your problem within 24 hours if not, see below.
- If your problem is not solved within 24 hours, then you can request for a $100 value card and/or discount code as per our standard rapid support policy.